Today I will talk a little bit about email and Internet communication, i.e., writings on Internet forums and the like. This subject is important because, as you know by now, Internet communication is the number-one form of communication on planet Earth.
Email, as well as other forms of Internet communication, is a hybrid between informal talking and a letter on paper. It has the relaxed and friendly tone of talking but also a bit of formality of writing. Here are some points to remember.
— Always address the person by name: This is true in ALL communications–talking, Internet, formal letter. Addressing someone by name ALWAYS brings him/her closer to you, because a person’s name is the sweetest thing to him/her. On the other hand, saying something without directly addressing a person by name reads like spam mail.
So, “Thank you” is bad, but “Thank you, chị Hoa” is good.
— Don’t throw out a message to a forum without addressing anyone. If you want to talk to an entire forum, say “Dear all” or Dear friends” or “Dear brothers and sisters” or some equivalent phrase.
Throwing a message into a forum without addressing anyone means “nói trống không”. Not only it is impolite, most of the time, it is nasty and is the cause of incivility and fighting in a forum.
— When “talking” with a person, don’t use just the word “he/she/him/her” to indicate a third person, if that third person is PRESENT right there. This is ultra-impolite. Ex: If I am talking to Hoa about Xuan, and Xuan is present in the room or in the forum, I should not say “Hoa, I understand that she wants you to wait for her for 2 days, then she will bring the book back to you.” That is a bad manner.
We should say, “Hoa, I understand Xuan wants you to wait for 2 day, then she will bring the book back to you.”
The better way is, “Hoa, I understand Xuan wants you to wait for 2 day, then Xuan will bring the book back to you.”
— Dont’ Shout: DON”T CAPITALIZE YOUR WORDS LIKE THIS… Or put a bunch of question marks or signs like this ???? or &#?^
— Use emoticons (smileys) often, like this 🙂 or 😦 to take out the dryness of the computer screen. Dryness can make the readers misread your message. But if that is a business email, don’t use emoticons.
— Don’t u ever use txt’ words in biz com.
— Having a “good bye” line is always good. Or at least a smiley 🙂
These are the most fundamentals to keep in mind. Please feel free to share your experience.
Have a great day!